FAQ
Shipping
DO YOU SHIP WORLDWIDE?
No, these are countries supported for delivery:
United States
Canada
United Kingdom
Australia
Germany
France
WHY IS MY SHIPMENT STATUS UNCHANGED?
Tracking updates may not appear immediately, so please don't be alarmed if you don't see any recent progress on your package right away. Typically, the system refreshes once your shipment has been handed over to your local courier. There may also be instances where your delivery experiences delays due to factors such as inclement weather, pandemic-related issues, customs procedures, or logistical backlogs. Rest assured, we are committed to ensuring that your order reaches you in due time.
HOW DO YOU SHIP THE ITEMS?
We collaborate with a range of reliable courier partners tailored to your specific location. This approach helps us ensure that your packages are delivered as swiftly and securely as possible, giving you peace of mind with every order.
HOW DO I ESTIMATE THE RIGHT DELIVERY TIME FOR ME?
Total delivery time = Handling Days + Shipping Time
Estimated Handling Days: 2-5 business days
Standard Shipping Time: 2-20 business days
Returns and Refunds
WHAT IF I NEED TO RETURN THE PRODUCT?
We've got you covered with our hassle-free 30-day refund guarantee. If you're not completely satisfied with your purchase or if the item arrives defective, we can either replace it for you at no extra cost or issue a full refund once it’s returned. Simply reach out to us at support@bodhistoneshop.com, and we'll gladly walk you through the process.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?
The time it takes for your refund to be credited to your account depends on your card issuer, but it usually takes 7-15 days.
No, the refund will not include any shipping charges.
General
WHAT SHOULD I DO IF I WRITE THE WRONG ADDRESS?
Please check your address in the confirmation email you received after purchase.
If the item has not been shipped yet, please feel free to send us the correct address as soon as possible so that we can make the correction.
If the item has already been shipped, we are very sorry. In this case, no changes can be made. We apologize for the inconvenience caused.
Please contact us by email within 24 hours of placing your order: support@bodhistoneshop.com.
WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE AN ORDER?
Yes. Shortly after placing your order, you will receive a confirmation email. To ensure the email reaches your inbox, please add support@bodhistoneshop.com to your contacts, otherwise your confirmation email may end up in your spam folder.
If you have not received your order confirmation email, please contact us.
HOW DO I CARE FOR MY JEWELRY?
Jewelry is delicate and intricate, so any damage from everyday use isn’t covered by replacement. To preserve your cherished pieces, please follow these guidelines:
Keep It Dry:
Water and moisture can ruin your jewelry by causing cracks, dullness, or water marks. Always remove your pieces before swimming, showering, bathing, or using cleaning agents.
Avoid Chemicals:
Lotions, perfumes, and hairsprays contain chemicals that can damage your jewelry. It’s best to keep your pieces away from these products to maintain their luster.
Wear Them Last:
To minimize exposure to harmful substances, make it a habit to put your jewelry on after you've applied lotions, perfumes, or hairspray—and take it off before you start your beauty routine.
Special Care for Leather and Plated Jewelry:
Leather pieces should never be exposed to moisture, and plated jewelry should be thoroughly dried before being stored. Moisture can lead to tarnish and deterioration.
Know When to Remove Them:
While it’s common to take jewelry off before bed, remember to also remove them during activities such as swimming, gardening, cleaning, or playing sports where they might get damaged.